Privacy Policy
Effective
Talona helps businesses find relevant leads, manage outreach and conversations, and book meetings. This policy explains the information involved, why it is processed, who receives it, and how you can exercise your privacy rights.
1. Who we are and when this policy applies
Talona, Inc. is a Delaware corporation at 131 Continental Dr, Suite 305, Newark, DE 19713, USA. This policy covers our website and service, including information about account holders, visitors, researched business contacts, and people involved in outreach or meetings.
We determine how account, billing, support, and service-security information is used. When we process workspace information solely on a customer’s instructions, we act as a processor or service provider for that customer. The customer is responsible for its own purposes, outreach, and privacy notices. Our role in other lead-data processing depends on who determines its purposes and means; using Talona does not remove either party’s obligations.
2. Information we process
Accounts, billing, and support
Your name, work email, organization, settings, support correspondence, subscription, invoices, payment-related information, and credit usage.
Your customer profile and workspace
Information you provide about your business and ideal customer profile, prompts, uploaded lists, campaign instructions, notes, research results, and contact preferences or suppression records.
Leads and business signals
Names, roles, employers, professional profiles, business email addresses and phone numbers, company information, source links, and events such as funding, hiring, or launches. Research can produce inferred ICP fit and explanations of why a contact may be relevant. These assessments may be incorrect or become outdated.
Connected accounts, conversations, and calendars
Depending on your connections and permissions, processing can include account identifiers, authentication tokens or browser session state, relevant message threads, drafts, replies, contact details, calendar availability, event details, attendees, time zones, and meeting links. Page content or screenshots may be processed when an agent uses a connected service through its browser interface.
Technical information
IP addresses, browser and device information, logs, errors, activity timestamps, and usage records needed to operate the service, account for credits, and investigate misuse.
3. Where information comes from
Sources include you and your workspace members, accounts you authorize Talona to use, people who reply to outreach, publicly accessible company websites and professional or social profiles, news and hiring pages, and third-party research and contact-data providers. Information may be obtained indirectly even if a person has never created a Talona account.
A public profile or verified contact detail does not, by itself, establish consent to marketing. The applicable lawful basis and communication rules still need to be satisfied.
4. Purposes and legal bases
- Provide accounts, subscriptions, lead research, enrichment, and workspace features.
- Carry out authorized outreach, understand replies, maintain conversation context, and arrange agreed meetings.
- Provide support, maintain records, and communicate service or policy changes.
- Protect the service, investigate abuse, and improve reliability using operational information.
- Handle privacy requests and contact objections, and meet legal obligations.
Where a legal basis is required, account and service administration may be necessary to perform our contract with you, and recordkeeping may be required by law. Business research, support, and security may rely on legitimate interests where those interests are not overridden by a person’s rights. Consent is required where applicable, including for communications or technologies that cannot rely on another lawful basis. Customers must establish the basis for processing they direct; a subscription is not consent from a lead.
5. Who receives information
Recipients can include authorized workspace members; hosting, AI, research, contact-enrichment, payment, and support providers; and the email, social, or calendar services a customer connects. AI providers may receive prompts, relevant research, or conversation context to produce a requested result. The information involved depends on the feature used.
Lead results are made available to the customer requesting the research. Messages and invitations disclose selected information to their recipients. Exports and connected services are also subject to the recipient’s handling and applicable terms. Contact us for information about the providers involved in your use of Talona.
We may disclose information to meet a legal requirement, protect rights or safety, or in connection with a business transaction such as a merger or acquisition, subject to applicable safeguards.
6. AI research and profiling
Talona compares business and professional information with a customer’s ICP to identify and prioritize potential leads. It uses research and conversation context to suggest or take the next action within the customer’s instructions. A fit score or buying signal is an assessment of possible relevance, not proof of interest or an agreement to buy. The service is not intended for decisions about credit, employment, housing, insurance, or other legal entitlements.
7. Retention and deletion
Retention depends on the information, the purposes above, customer instructions, account status, legal recordkeeping requirements, disputes, and security needs. Information should not be retained for longer than those purposes require. Contact us to request deletion or details about retention for a particular record.
Limited records may need to be retained to satisfy legal obligations or preserve an objection to further contact. Disconnecting an account does not retract delivered messages or invitations, delete customer exports, or remove copies held by another platform. Those copies have their own retention rules.
8. Your rights and contact preferences
Depending on applicable law, you may request access, correction, deletion, restriction, or a portable copy of your personal data. You may withdraw consent where processing depends on it, without affecting earlier lawful processing. You may also object to processing based on legitimate interests, and to direct marketing and associated profiling. These rights can apply to researched business contacts as well as account holders.
Send requests to hello@talona.ai. If you received outreach, you can also use the sender’s unsubscribe option or reply asking them to stop. Include enough information to identify the relevant record or message. We may verify identity or coordinate with the customer responsible for the data, and will respond within the period required by applicable law.
Where applicable, you may complain to your data-protection authority or exercise rights under US state privacy laws, including opting out of a sale or sharing of personal information as those laws define those activities. We will not unlawfully discriminate against you for exercising your rights. Some requests are subject to lawful exceptions, which we will explain when they apply.
9. Cookies and browser storage
Our website uses local browser storage to remember your color-theme preference. Connected services may use their own cookies or saved session state to keep an account signed in. You can clear local storage in your browser and manage permissions with the connected provider. Clearing a browser preference does not delete server-side account or workspace records.
10. Security and account access
Connected-account access can allow actions in your name. Use only accounts you are authorized to connect, protect credentials, and revoke permissions with the provider when access is no longer needed. Report suspected unauthorized use to us promptly. No transmission or storage method can guarantee absolute security. Where a breach triggers a legal notification obligation, the required notices must be provided to affected parties or regulators.
11. International processing
Information may be processed in the United States and in countries where service providers operate. Privacy laws can differ between countries. Where a transfer is restricted by applicable data-protection law, an appropriate transfer mechanism and safeguards are required. Contact us for information about the locations and protections relevant to your data.
12. Children
Talona is a business service for adults and is not directed at anyone under 18. Do not use it to target children or knowingly submit children’s personal information. Contact us if you believe such information has been provided so we can investigate and address it.
13. Changes to this policy
We will publish revisions here and update the effective date. Material changes will be communicated as required by law. A new purpose requiring additional notice or consent is not authorized merely by changing this page.
14. Contact
Questions about this document or requests about personal data can be sent to hello@talona.ai.
Talona, Inc.
131 Continental Dr, Suite 305, Newark, DE 19713, USA